Returns & Refunds

If you are not satisfied with your purchase, you may be eligible to return your product subject to the terms below. Please note that certain products, including cosmetics and topical items, are final sale and not eligible for return (see Non-Returnable Items below).

Return Eligibility

• Products must be returned within 60 days of delivery, unless otherwise stated.
• Returned items must be unused, undamaged, and in their original packaging, including all accessories, manuals, and components.
• Proof of purchase is required.

Return Shipping

• Customers are responsible for all return shipping costs. Please email help@valoredlight.com to initiate.
• We recommend using a trackable and insured shipping method, as we are not responsible for items lost or damaged in return transit.
• Original shipping fees (if any) are non-refundable.

Refund Processing

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method.
• Processing time may take 7–10 business days after receipt of the returned item.

Non-Returnable Items

For health, hygiene, and safety reasons, certain items are non-returnable and non-refundable, including but not limited to:

• Cosmetics, skincare, serums, and topical products. Due to the personal and perishable nature of these products, all cosmetic and topical items (including the Glow Serum) are final sale and cannot be returned, exchanged, or refunded once purchased, whether opened or unopened.
• Final sale or clearance items.
• Products marked as non-returnable at the time of purchase.
• Items damaged due to misuse, improper handling, or normal wear and tear.

How to Initiate a Return

To request a return, please contact us at help@valoredlight.com with your order number and reason for return. Returns sent without prior authorization may not be accepted.